Frequently Asked Questions
How to buy?
- Go to our website: www.shopindumentis.com
- Select the product(s) you wish to purchase. Make sure to choose the correct size or reference.
- Add them to your shopping cart.
- Click on "Buy."
After this, the website will guide you through the process, requesting your information and providing instructions. You can also register and create an account on Indumentis for easier future purchases.
Payment Options:
We use PayU as our payment platform, where you can pay via:
- Credit card
- Debit card / PSE
- You can also make a transfer to our accounts.
Security
We ensure that your online purchases are completely secure. Our website is verified, and PayU manages all payment processing to prevent any type of fraud.
Do we have a physical store?
Yes, we are located in Barranquilla at Centro Comercial Buenavista 2, Basement 1, Store EAC19. However, you can also shop through our website, and we’ll deliver your order directly to your address.
How can I track my order?
Once your order has been dispatched, you will receive an email notification with the tracking information, allowing you to follow your package.
What if the product doesn’t fit? Can I exchange it for a different size?
Yes, size exchanges are possible. You have 7 business days after receiving the product to request one. Please note that the item you wish to exchange must be of equal or greater value.
To request the exchange, please send your request to the number +573148526061. Shipping costs, both for sending and returning the item, must be covered by the customer.